Barbara Draper from Cambridgeshire
Dear Sue & Darrell
I contacted your sales team at lunchtime today regarding a diffuser cover for an old Britannia cooker hood. The call was taken by Vanessa and instantly she was helpful and informative and advised that I forward photos to identify the part required. She called back later to advise the part was unavailable and probably ceased manufacture. However, she offered to keep my details on file in case anything changed. At 5pm things did change as she managed to locate the part in one of your engineers vans and has arranged for it to be posted directly onto me. Vanessa was an absolute star and did everything possible to secure the part needed in record time whilst keeping me fully informed. She is a credit to your company and a wonderful ambassador.
Andrew Turner – Celebrity Chef
I’ve been an executive chef in some of the best restaurants and hotels around the world – but mainly in London. I chose my Bertazzoni 1200 Professional gas oven over 8 years ago after searching the best product. It’s by far the best oven I have ever used in a domestic setting – easy to clean, great looking, strongly built parts and the ovens have top of the range technology. It’s the Ferrari of a range cooker which is more unique as the paint work is done by the same company that paint the Ferrari cars. They also have a superb service department (I changed my seals) even though they have one of the lowest repairs % of any oven in the UK.
Cooking with my Bertazzoni stove is never a chore but always a pleasure – it’s the best in the price range by far and I have no negatives.
Jan&Chris from Northampton
We’ve had our Britannia range cooker for 15 years. It had it’s first service today. Worn out parts were replaced and chipped dial facia was replaced. I was shown how to use different functions of main oven which I was unaware of until today. It feels like a new cooker. Efficient, knowledgeable and thorough job. Would highly recommend.
Robert Callow from Great Missenden
Adam did a great job on our 17 year old Britannia Dynasty cooker, I’ve spent the last year looking to replace it but today’s Britannia cookers just don’t seem to be of the same quality so I decided to invest in refurbishing the old one. I’m so glad I did! Thanks to Adam I now understand my cooker better than I ever have and it looks good as new.
Richard Walkden from Billesden, Leicestershire
So impressed with the professionalism, product knowledge and commitment to exceed expectations. Complete stock of parts on the vans ensures repairs are a one-visit event..
Jeremy Davies from Cardiff
We want to thank you for the excellent service we received today. Adam was very knowledgeable and has taught us a number of new things about our 9 year old cooker! The required repairs were carried out efficiently and it really is no exaggeration to say that our cooker looks as good as new. We were very impressed with the care and consideration he took throughout and will definitely look to use you again.
Lorraine Marrow from Buxton
I just wanted to let you know how absolutely delighted we are with the service and clean that Darrell and Bill carried out on our 20 year old Britannia cooker yesterday. It is no exaggeration to say that it is like new again! Reading the feedback on your website, I thought it sounded too good to be true, but it is indeed all true. The end result exceeded my expectations and I am very grateful for all the hard work that Darrell and Bill put in. Thoroughly professional, friendly and very helpful.
Thank you again.
Russ and Christine from Bickington Devon
Good morning Sue.
The cookers were done yesterday and we were extremely pleased with how the engineer carried out the work. He was careful, considerate and thorough. Please pass on our thanks to him.
David Green from Coventry
This team is highly professional and efficient from the phone call to book an appointment with Sue to Darrell cleaning, servicing and replacing parts. After 14 years my cooker now looks and performs like it’s new, I now intend to get my Britannia cooker serviced each year.
Vicky from Suckley,Worcestershire
.A great service from start to finish; Sue was most helpful in quoting prices for possible repairs and parts and Adam was probably the quietest and politest professional I’ve met. After 2 years in a garage my Rangemaster needed a lot of care and attention and it now looks like new along with peace of mind that it’s safe. Highly recommended, thank you.
John & Rosemary from Suffolk
Everything about the service and repair was as promised. Excellent communication from beginning to end, and thorough overhaul of our cooker. Very highly recommended.
Mrs Greatbatch from Cheadle
Thank you for your professional service today Darrell.Your customer service is excellent arrived on time, your knowledge of our Ilve range was excellent. Not only did you service it you gave us some tips on using our new range along with recipe ideas,how to spit roast a chicken and how to use this function going above and beyond expectation. Thank you we will definitely recommend your services to others and look up some recipes on your website until our next service.
Faith from Stafford
Thank you so much for your excellent service.
I particularly appreciated:
Sue’s communication skills, not only regarding the scheduling of the appointment, but also for listening to my thoughts(incorrect as it turned out) on what might be wrong and communicating them with Darrell.
Darrell for his thorough and professional overhaul and repair of our cooker.
Above all, Darrell’s impromptu tutorial on how to use the cooker. We have had it for roughly ten years and had had no idea it had so many useful functions. Worth the call-out fee for the tutorial alone!
Great service – Sue called me back almost instantly when I had a query about my new Ilve cooker. Darrell was full of information and tips on how to get the best out of both ovens, and even the best cleaning methods.
Thank you both.
Pamela Good of Wiltshire
Super super job My cooker looks so good now I’m frightened to use it. Thanks for the cookery lesson after 18 years using the ovens wrong way I now have cakes that are not burnt !!!! Darrell you were so clean & tidy a pleasure to have you in our house, and more recipes from Sue please Can’t wait for my new trivets to come. Thank you
Dan & Beck of Rutland
The service from the company was great right from calling Sue for scheduling the service to Darrell carrying out the service. Darrell was very knowledgeable about our Bertazzonni, and carried out the service carefully and thoroughly. His passion, neatness and proffessionalism for his work were very reassuring. He moved our oven out with skill and carefulness, something other so called official agents had said would take dismantling ! Darrell was also very informative and showed us functions we didn’t even know our oven could do ! I will definitely use Midland Range Cooker repair again and gladly recommend Darrel’s work.
Helen Bicknall of Kings Coughton
I can recommend Darrell and Sue’s ‘Pheasant with Pear and Juniper’ recipe. Used pheasants from the last shoot of the season, delicious. Thank you..
Slavka Townson of Banbury
Thank you for your fantastic service yesterday.
The service from start to finish was professional and thorough .
Darren Field of Oxford
First class service and communication
Even cooking advice !!!!
Thank you for all your help and great information you are so inspiring I can now use my ilve cooker to its full potential I have baked bread using your fab recipe and also used the spit roast for a delicious moist crispy skin chicken a big thank you I await to see you with your own cookery programme on the telly just so inspiring
Ms Platts of Wilmecote
Great company – rang as one of the doors on my Britannia range cooker had broken. They were very helpful. Repaired the door and serviced the cooker – it now looks amazing. Very pleased. I wish all my attempts to repair things in the home went as smoothly as this. They did what they said and did it well – very pleased. very knowledgeable and helpful & I feel like I now have a brand new range cooker.
Paulette Eeley of Oxford
If only Darrell had serviced my 8 year old Britannia range years ago it would have enabled me to use all the functions properly and not to have had any ‘mistakes’. He was thorough, courteous and informative. He replaced a number of faulty parts and reduced both oven temperatures to their correct and accurate levels. He not only fixed the range but also offered cooking ideas and recipe tips Darrell is a gem.
Andrew Smith of North Oxfordshire
First Sue and then Darrell. What a very lovely and professional team. I first used Darrell when he was part of the Britannia team. He was pretty damned good then. He just got better and better. I didn’t know he likes cake (Verona and Ed Barnes of Halesowen), but I can tell he loves his job and the products he workes with. Our 17 year old Range now looks and behaves perfectly. Sue and Darrell didn’t just meet expectations but exceeded them… by a long way. Thank you.
Sue & Eric of Kidderminster
Darrell quickly solved why our Britannia oven was tripping the electric fuse box. The service from start to finish was excellent. He clearly knows his job which comes across in his professional approach and the quality of the workmanship. His attention to detail was very clear; as he even pointed out we had two holes in the base of the oven. These where immediately repaired and we were advised not to place any items directly on the base of the oven, as this was the likely cause of the problem. He is a very tidy worker, who clearly has a passion for cooking. He willing shared his knowledge so that we now understand the different oven settings and are looking forward to cooking that Michelin starred meal!
We will definitely use him again
Sharon Ensor of Erdington, Birmingham
Delighted with the quality of the work. My Brittania by Ilve is fixed. It’s as shiny and clean as the day it first arrived. It’s a joy to witness Darrell’s attention to detail and quality of work. Highly recommend.
Emma Russell of Coventry
Just wanted to say thank you for the great work you did on our cooker. After booking you for a service and it turned out to be a rebuild.
The cooker works brilliantly and thank you for showing us how to get the full use out of it too.
Nick & Sue of Shropshire
What a pleasure it was to meet Darrell and benefit from his unparalleled knowledge and expertise on the superb Britannia range cooker. We learned so many tips, tricks and techniques which otherwise would have taken ages and much experimentation to master. He carries all the parts you could need to do on the spot repairs and renovations and is THE MAN to call!! Thank you Darrell 🙂
Mrs Dickens of Birmingham
I would highly recommend Darrell. He provided an excellent service. Even showed me how to use my Britannia properly after having it for 15 years!
Mike and Margaret Munford of Welshpool
We had more or less decided to write off our Britannia cooker after mice seriously damaged the internal wiring. We couldn’t find anyone who could repair it and couldn’t agree on what we should buy to replace it. Then miraculously we heard about Darrell. He came – he saw – he conquered! It is now very nearly like new, everything works, we have been saved a great deal of money and domestic harmony has been restored. Many thanks!
Ann Deegan of Chawton Hampshire
Just had to let you know that I have used the rotisserie today for the first time!
I used your creamy chicken with tagliatelle recipe, it was really well received by our visiting family and, even though I say it myself, it was delicious.
So, as Ilve do not give new owners a recipe book as yet, please keep up the good work and keep the recipes coming !
With kind regards,
Annie Griffiths of Buckinghamshire
John Lewis level of product knowledge and customer service. Wouldn’t hesitate to recommend.
Aneke Nicklin of Derbyshire
Darrell’s knowledge is as vast as his customer coverage area. His enjoyment in his job can be seen in the meticulous way he serviced and maintained our cooker. THANK YOU Darrell see you next year.
Mike A of Oxford
Darrell goes to great lengths to provide a comprehensive and professional service. As well as being friendly and approachable, he is extremely knowledgeable and was able to pass on several tips on how to get the most from our Britannia oven.
Diane Wilkinson of Oxford
Darrell was great and very quick to make an appointment. He was very thorough with servicing my cooker. Him and his wife went out of their way to find me a new grill pan quickly, and even dropped it round when passing through! Great service! I will be coming back!
Sue & Rob of Bromsgrove
Darrell came to repair and service our Britannia oven. Was here for over 3 hours and now it is looking as though it is brand new again. He was friendly, courteous with lots of advice on how to get the best from our oven. When finished, he left the area clean and tidy. We are planning to include an annual service in our household budget. We would recommend him to anyone.
Mr Box of Dunchurch
Darrell has serviced and repaired my Britannia range ever since I have owned it. He has always been friendly and professional and sorts out any problems without fuss
Paddy Wilson of Keithley
The main oven of our 14 year old oven stopped working. Fortunately we found Darrel who agreed to come even though we are well out of his area. He was conscientious and very efficient with helpful tips on how to get the best results when using the cooker. He has now restored it to its Majestic prime and we have happily arranged to have regular services with him. Sue, his wife, was really helpful too.
Jennifer Gibson of Knowle
We had a problem with our Britannia cooker on the evening of Good Friday and I left a message on Darrells website. By lunchtime the next day,the problem was fixed
Alex Boyce of Lowsonford
My range cooker was fitted 6 years ago and as I bake most days it was in need of some tlc .
After being serviced by Midland Range Cooker Repairs it looks like new and performs amazingly !
I can certainly recommend them for their professionalism , service and attention to detail.
Tony Colcott of Rugby
Darrell has always looked after our Britannia cooker from new. Always helpful, full of tips. I would not use anyone else.
Kind regards, Tony
Julie Ford of Offchurch
We tried this recipe (Pheasant Roll) you provided with all its accroutements last Saturday night. An absolute success. Thank you.
The serviced range is working wonderfully.
Catherine Ingram of Dudley
Rangemaster90 FSD replaced-The service we received was fantastic and professional with the job very well done and quickly. A company that knows what they are doing with great customer service with great prices. Really could not recommend enough!
Chris Fennell of Ross on Wye
Darrell repaired our ILVE range cooker and proved to be very friendly, reliable and knowledgeable. We will definitely use him to service the cooker in the future and highly recommend him.
Tim Lightfoot of Long Marston
Feeling very happy. After thinking my 11 year old range was about to go to cooker heaven a very nice man from Midland range came round, after 2 oven elements, several switches, new wiring, igniter button and timer button being fixed some reconditioned parts being changed over – it is like I have a new range.
Can definitely recommend them excellent service.
Joan Hewings of Solihull
Thank you for the very comprehensive and first class service and repair.
We would certainly recommend your service to others.
Jane Cairns of Sutton Coldfield
We found the service provided 1st class and will definitely use on a regular basis to keep our range in good condition.