Meet our team

Darrell has over 40 years, experience repairing cookers. Having manufacturer training in Italy at Ilve and Bertazzoni, Darrell has a wealth of knowledge. He answers technical questions to our engineers, customers, installers, and retailers. Darrell keeps in touch with our two manufacturers and helps with updates and improvements in an advisory capacity to the manufacturers.

Mike is Britannia/Ilve, Bertazzoni manufacturer trained also is efficient and highly skilled in Rangemaster Cookers. Having trained along with Darrell in Italy, Mike problems solves, trains and manages the engineers across the UK.

Sue, alongside Darrell is experienced regarding repairs and spare parts and can answers questions and enqires for the administration. Sue manages the buisness and keeps us all in line with the high standards our customers expect.

Chris has vast experience working previously with Britannia Living. He has had manufacturer approved training with us on Ilve and Bertazzoni. Updating on all our latest products.

Mark is based in Liverpool, he has been given full training on Ilve and Bertazzoni appliances and has been a pleasure to train. He already has vast experience on Rangemaster. Mark like myself has been trained on white goods appliances straight from school. he is young and keen and fits in brilliantly with our superb […]

Paul has multiple years of experience in the Gas Safe and Domestic Appliance Industry, with up-to-date product knowledge on Rangemaster. We have given him manufacturer approved training, on Ilve, Bertazzoni and Britannia cookers.

Noel joined us from Currys and bring with him a great deal of experience with working on white goods he has fitted in great with the team.

Karen has been with MRCR for over 6 years and has built up a wealth of knowledge. She is now the office manager supervising and supporting administrative staff.

Answering any questions on repairs and parts, Rebecca is extremely helpful when it comes to booking in convenient times for service and repairs and will always answer the phone with a smile.

Dan joined in February 2026 from an IT and software support background, he is at MRCR to help shape the company’s IT direction, security and efficiency. He is also here to keep the engineers stock and stores in good order, replenishing and ordering parts.

Aimee joined MRCR in January 2026 and is a great addition to the team, very professional on the phones and booking in engineer jobs.

Tara joined in March 2026 and is very organized and experienced with engineer administration and customer service.

Andy joined MRCR in July 2026, he is an experienced cooker and dishwasher repair engineer. He will be covering Bristol and Southern areas.